{"xsrfToken":"ebae1f64f69b833e078afe5a3b82182aaef51103_lout","branding":{"id":"8","key":"whdt","name":"WIC Help Desk","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"whdt","projectId":10007,"serviceDeskId":8,"name":"WIC Help Desk","description":"<p>Welcome! You can raise a request for WIC Help Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"1284","name":"Client to Block / Delete","descriptionHtml":"","callToAction":"Client to Block / Delete","introHtml":"<p>Report a duplicate client to delete (no data recorded)</p>","icon":11750,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11750","groups":[29],"key":""},{"id":"1285","name":"DOB Change","descriptionHtml":"","callToAction":"DOB Change","introHtml":"<p>Request DOB Change</p>","icon":10495,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[29],"key":""},{"id":"1286","name":"Issue with Benefits","descriptionHtml":"","callToAction":"Issue with Benefits","introHtml":"<p>Report an issue with client benefits (benefits not showing in WIC Direct, benefit amounts, benefit voids)</p>","icon":10543,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[29],"key":""},{"id":"1287","name":"Issue with EBT Card","descriptionHtml":"","callToAction":"Issue with EBT Card","introHtml":"<p>Report an issue with EBT cards (card not syncing with WIC Direct, can't perform card update through MIWIC)</p>","icon":10543,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[29],"key":""},{"id":"1288","name":"Issue with WIC Connect Web","descriptionHtml":"","callToAction":"Issue with WIC Connect Web","introHtml":"<p>Report an error or incorrect behavior within the WIC Connect web application</p>","icon":10487,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[29],"key":""},{"id":"1289","name":"Issue with WIC Mobile","descriptionHtml":"","callToAction":"Issue with WIC Mobile","introHtml":"<p>Report an error or incorrect behavior within the WIC Mobile application</p>","icon":10471,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[29],"key":""},{"id":"1290","name":"Lab Data Changes","descriptionHtml":"","callToAction":"Lab Data Changes","introHtml":"<p>Request update or deletion of lab data for a client</p>","icon":11740,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11740","groups":[29],"key":""},{"id":"131","name":"MI-WIC Application Support","descriptionHtml":"","callToAction":"MI-WIC Application Support","introHtml":"","icon":10469,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[29],"key":""},{"id":"121","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[29],"key":""},{"id":"1291","name":"Transfer to a New Clinic","descriptionHtml":"","callToAction":"Transfer to a New Clinic","introHtml":"<p>Request client transfer to a new clinic that is not possible within the MIWIC application.</p>","icon":10532,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[29],"key":""},{"id":"118","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://kunzleigh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":29,"name":"General"}],"orderMapping":{"29":[1291,1290,1289,1288,1287,1286,1285,1284,131,121]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"43996648-b52f-3607-9d53-67fc6ddb66ff","appLinkName":"System Confluence","appLinkUrl":"https://kunzleigh.atlassian.net/wiki","spaceKey":"WHD","spaceName":"WIC Help Desk","spaceUrl":"https://kunzleigh.atlassian.net/wiki/spaces/WHD","isServer":false},"labels":[],"projectKey":"WHDT","serviceDeskId":8,"kbLinkDomainURLs":["https://kunzleigh.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WHDT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OWFlZGQ3Yy03NDgxLTQ1MmEtYWU3ZS1mMWVkNzUyYzFiOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwMDc0MjUsIm5iZiI6MTc0NzAwNjIyNX0.LGcLLdzFduIlv0ijfaet0Kx576cvKgV4yGHwhDT9m4A","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"99aedd7c-7481-452a-ae7e-f1ed752c1b90","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://kunzleigh.atlassian.net/wiki","kbLinkDomainURLs":["https://kunzleigh.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}